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General Shop Questions

What is FIT TRIBE?

FIT TRIBE is women’s performance-focused activewear and athleisure essentials made for gym training, light outdoor activity, and everyday wear—clean, minimal, and designed for “gym to everywhere.”

How do I know what collection to shop from ?

Use our Collection Guide to pick what fits your lifestyle (tops vs bottoms, fitted vs more relaxed):

Size & Fit

How do I choose the right size?

Start with our Size Guides hub.

Are items true to size or oversized?

We carry both fits. Most of our activewear — leggings, tops, tanks, bras — is designed to be fitted and body-hugging. Our Cloud Cotton and oversized styles are intentionally relaxed and roomy. Each product page notes its fit, and the size guide covers both, so check there before ordering.

What should I do if I can't pick a size?

If you’re between sizes, decide your preference: stay true for a more sculpted fit, or size up for more comfort—then confirm with our size guides.

Do you have fit recommendations for different body types?

Our pieces are designed to be silhouette-enhancing with stretch for comfort and movement. For the best match, use our size guides.

Ordering & Payment

How do I place an order?

Choose your items, add to cart, and complete checkout. If you want to save details and track orders easily, create an account.

What are your payment methods?

We accept Cards, Cash, Valu and Sympl.

Can I make an account?

Yes—create an account here.

Shipping

When will my order be delivered?

Estimated delivery — Egypt: Cairo, Giza & Alexandria 1–3 business days; other governorates 2–4 business days. International: varies by destination; the Middle East (Dubai, KSA, and nearby) is typically 5–10 days. You'll get a tracking link by email/SMS once your order ships.

How can I track my order?

Once your order ships, you'll get a confirmation with a tracking link by email and SMS from our courier, so you can follow it to your door. If you have an account, you can also see it in your order history.

Returns & Exchanges

What is your return policy?

You have 72 hours from receiving your order to request a return or exchange. Items must be unworn, unwashed, in original condition with all tags attached and in their original packaging. You can also open and check your order in front of the courier before accepting — if it's not right, refuse the whole order and pay only the delivery fee. Note: discounted or sale items (any percentage off) are final sale.

How do I initiate an exchange or a return?

All returns and exchanges are started through our online portal: https://fittribe.e-stebdal.com/returns. Enter your order number, choose your item(s) and reason, and upload a clear photo with the tag visible — within 72 hours of delivery. Need help? Message us on Instagram @fittribe.merch, but every request is opened through the portal.

When will I get my refund?

Once we receive your return, our team inspects it (usually within 2–4 business days). If it passes, your refund is issued and you'll be notified by email. Card refunds typically appear within 3–7 business days depending on your bank.

How are refunds paid?

Refunds go back to the original card you paid with. For Cash on Delivery orders, we refund via Instapay or Smart Wallet (Vodafone Cash, Orange Cash, Etisalat Cash, We Pay).

Are there returns/exchanges shipping fees?

Original shipping fees are non-refundable. Return and exchange pickup fees are the customer's responsibility, unless the request is due to a Fit Tribe error (wrong, damaged, or defective item), in which case we cover them. Any applicable fee is confirmed during the process.

What if I enter the wrong size/color?

If you picked the wrong size or color, message us on Instagram @fittribe.merch straight away — if your order hasn't shipped yet, we can edit it before it goes out. If it's already out for delivery, receive it and start an exchange through the returns portal (https://fittribe.e-stebdal.com/returns) within 72 hours.

Order Issues

Missing Item(s)

Message us on Instagram @fittribe.merch within 24 hours of delivery with your order number and a photo, and we'll sort it out.

Wrong item received

Reach out to us on instagram @fittribe.merch, or report it through our returns portal (https://fittribe.e-stebdal.com/returns) within 24 hours of delivery (choose "wrong item") with photos. We'll arrange a free pickup and send the correct item — Fit Tribe covers the delivery fees.