Return & Exchange Policy
Returns and Exchanges Policy:
- Returns and exchanges are accepted within 48 hours from the date of receiving your product.
- The product must be in its original condition, unworn, unwashed, and with the tag intact.
- To initiate a return or exchange, please contact us through our Instagram page @Fittribe.merch.
- You will need to provide a clear picture of the product, showcasing its condition, and ensuring the tag is intact.
Exchange Process:
- Contact us through our Instagram page @Fittribe.merch within 48 hours of receiving your product, following the mentioned guidelines.
- Once your exchange request is confirmed, our team will arrange for the delivery of your requested item.
- Upon delivery, the courier will collect the item you wish to exchange.
- Please note that delivery fees for the exchanged item will apply.
Return Process:
- Reach out to us via our Instagram page @Fittribe.merch within 48 hours of receiving your product, following the provided instructions.
- After confirming your return request, our team will arrange a pickup of the item from your location.
- Once the item reaches our warehouse, it will undergo a thorough inspection to ensure it meets the eligibility criteria.
- Upon approval of the return, we will proceed with initiating your refund.
- Please note that delivery fees for the exchanged item will apply.
Refund Process:
- For approved returns, your refund will be issued through one of the following methods: Bank Account, Instapay, or Smart Wallet.
- Please allow a reasonable processing time for the refund to reflect in your account, considering any potential banking or payment gateway processing times.
Note:
- We advise you to pack the item securely to prevent any damage during the return or exchange process.
- Refunds will only be processed for items that pass our inspection and adhere to our return policy.
We value your satisfaction and are dedicated to ensuring a seamless return and exchange experience. If you have any further questions or concerns, please do not hesitate to contact us through our Instagram page @Fittribe.merch.