Return & Exchange Policy

Returns and Exchanges Policy:

• Returns and exchanges are accepted within 48 hours from the date of receiving your product.
• The product must be in its original condition, unworn, unwashed, and with the tag intact.
• To initiate a return or exchange, please contact us through our Instagram page @Fittribe.merch.
• You will need to provide a clear picture of the product, showcasing its condition, and ensuring the tag is intact.

Exchange Process:

1. Contact us through our Instagram page @Fittribe.merch within 48 hours of receiving your product, following the mentioned guidelines.
2. Once your exchange request is confirmed, our team will arrange for the delivery of your requested item.
3. Upon delivery, the courier will collect the item you wish to exchange.
4. Please note that delivery fees for the exchanged item will apply.

Return Process:

1. Reach out to us via our Instagram page @Fittribe.merch within 48 hours of receiving your product, following the provided instructions.
2. After confirming your return request, our team will arrange a pickup of the item from your location.
3. Once the item reaches our warehouse, it will undergo a thorough inspection to ensure it meets the eligibility criteria.
4. Upon approval of the return, we will proceed with initiating your refund.
5. Please note that delivery fees for the exchanged item will apply.

Refund Process:

• For approved returns, your refund will be issued through one of the following methods: Bank Account, Instapay, or Smart Wallet.
• Please allow a reasonable processing time for the refund to reflect in your account, considering any potential banking or payment gateway processing times.

Note:

• We advise you to pack the item securely to prevent any damage during the return or exchange process.
• Refunds will only be processed for items that pass our inspection and adhere to our return policy.

We value your satisfaction and are dedicated to ensuring a seamless return and exchange experience. If you have any further questions or concerns, please do not hesitate to contact us through our Instagram page @Fittribe.merch.